You’ll receive an email with your tracking number as soon as your order leaves our workshop, so you can follow your delivery at any time.
Standard delivery takes 2–5 working days after dispatch, depending on the destination. Delays may occasionally occur due to external factors such as strikes, logistics issues or weather conditions.
If you notice any issue with tracking or your order doesn’t arrive within the expected timeframe, contact us and we’ll help you resolve it as quickly as possible.
We want you to be completely satisfied with your purchase. If there’s any issue, we’re here to help.
Returns can be requested within 30 days of receiving your order. Items must be unused and in their original packaging.
Personalised items cannot be returned. If your item arrives with a defect or production error, contact us and we’ll arrange a replacement or suitable solution.
Email us at info@kemaps.com or contact us via chat, including your order number and reason for return. We’ll reply with the next steps.
Return shipping costs are the customer’s responsibility, except in cases of defective items or errors on our side.
We’re here to make sure your experience stays positive.
