Terms & Conditions
This page governs the general terms of purchase and use of the Kemaps website. By placing an order, you accept these terms and conditions.
1. Products
At Kemaps we sell personalised physical maps. The map design is fixed, but you can customise the text according to your chosen option.
2. Personalisation
You can only modify the text fields shown on the product page. If you'd like to add a logo or have a special request, please contact us at info@kemaps.com.
3. Orders
To place an order, simply add the product to your basket, personalise it if needed, and follow the secure checkout process. You'll receive an automatic confirmation email with your order details.
4. Payment
We accept payment by credit/debit card and other secure payment gateways (such as Stripe or PayPal). All transactions are processed securely through Shopify.
5. Delivery
Orders will be dispatched within 1 to 3 working days after receiving confirmation and approval of the personalised preview, where applicable. We deliver both within Spain and internationally.
6. Returns
We accept returns within 30 days, provided the product is not personalised. Personalised products can only be returned in case of manufacturing defects.
7. Intellectual Property
All designs, text and images on the website are the property of Kemaps and may not be reproduced or used without prior permission.
8. Contact
For any questions, queries or issues, please write to us at info@kemaps.com. We'll be delighted to help you.